At GulfMartKSA, we strive to provide high-quality products and excellent service. If you are not satisfied with your purchase, please review our return and refund policy below.
1. Eligibility for Returns & Refunds
We accept returns and refunds under the following conditions:
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Damaged or Defective Items: If you receive a damaged or defective product, please provide clear photos or videos as proof.
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Incorrect Items: If you receive the wrong item, we will arrange a replacement or refund.
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Lost Orders: If your order is delayed beyond [Insert Number] days or lacks tracking updates, you may request a refund.
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Non-Delivery: If tracking shows delivery but you did not receive the package, a non-delivery certificate from the local post office is required.
2. Return Process
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Contact our support team within [Insert Number] days of receiving your order.
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Provide necessary proof (photos, videos, or official documentation).
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If required, return the item to our warehouse for inspection.
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Once verified, we will process a refund or resend the item.
3. Refund Policy
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Refunds will be issued to the original payment method.
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Processing time may vary based on payment providers.
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Certain items (e.g., perishable goods, customized products) may not be eligible for refunds.
4. Exceptions
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Orders with incorrect shipping details provided by the customer are not eligible for refunds.
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Refunds will not be processed if tracking confirms successful delivery.
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Some shipping methods may have different refund policies.
5. Contact Us
For any return or refund inquiries, please reach out to: Email: info@gulfmartksa.com
